HOMYHUB Support

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HOMYHUB Support

App

App

General

How can I transfer/assign administration of my devices?

I have changed my phone company and/or router. How do I reconfigure my devices?

I want the proximity-based opening suggestion notification to appear on my phone's lock screen. What should I do?

How many garage doors can I control with the HOMYHUB App?

Is proximity opening mandatory for all doors?

What should I do to unsubscribe from the App?

What types of roles and permissions can I assign when granting Virtual Remotes?

I'm not receiving verification codes. What should I do?

Only the Suggestion type of Proximity Open works for me. What should I do to make the Automatic type work?

How does proximity opening work?

I want to give access to several of my garage doors on HOMYHUB. Do I need to send a Virtual Remote to each door?

Can I open my garage door from anywhere in the world with HOMYHUB?

How much do Extra Virtual Remotes cost?

How to Solve the "The Door Could Not Be Opened" Error

Can the door activity log time change on my phone?

What is a Virtual Remote?

Does the app work with iOS Siri Shortcuts?

Can the same user use the App on more than one mobile device or tablet simultaneously?

Does the HOMYHUB GARAGE, when controlling two doors, operate or open both simultaneously or each independently?

Is the App available inseveral languages?

How are Virtual Remotes sent?

How can I open it if my phone runs out of battery?

The app screen won't let me press the “Create Account” button or any other button. What should I do?

How can I activate the Proximity Opening, Voice Opening, and other features?

What sets HOMYHUB apart from other brands?

Can I set the inner proximity ring to less than 70m?

How can I see the card associated with my Virtual Remote subscription?

How can I get an invoice for my Virtual Remote?

I have a foreign number and I don't receive the SMS to validate my account in the App.

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For your home

How can I view, manage, and edit the status and settings of my HOMYHUB devices?

My HOMYHUB GARAGE appears offline. What should I do?

My HOMYHUB GARAGE battery is low. What do I do?

Do recurring or temporary accesses also consume a Virtual Remote?

Why can't I see old door openings or closings?

In addition to the automatic proximity opening function, does the door also close automatically when you park?

How many cameras can be linked to our system?

My HOMYHUB CONNECT appears Offline. What should I do?

How can I remove my home/devices from the App?

How do I change the role of a Virtual Controller?

I have sent only one Virtual Remote, but I have two less in my account

I set up my address incorrectly. How can I change it?

I'm getting a "low battery alert," but my GARAGE is hardwired. What could be wrong?

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For your community

How do I get my access if HOMYHUB has been installed in my community?

How do I renew my Virtual Controller subscription?