Once successfully installed, you will be able to know and analyze the connection status of your HOMYHUB GARAGE and HOMYHUB CONNECT from the “Manage my devices” in the side menu of your App. In case of incidents, you will be able to see and understand details from the action“Check device connectivity”. If your HOMYHUB GARAGE is offline, it could be for two reasons:
1.- The HOMYHUB CONNECT has gone offline. Reasons:
A) Without power, (All lights off) → Check power connection.
B) The internet has been cut off (The red light will be off, located to the right of the 3 lights) → In this case, something has likely changed with your internet connection source. So, you can:
B.1. Check the internet source depending on your case:
Wi-Fi:
- Confirm that the Wi-Fi network is active and has coverage where you have installed your HOMYHUB CONNECT (To check this you could use your mobile phone to check if your network coverage reaches there)
- and/or that your credentials (Name and Password) have not been changed
Cable Ethernet/WLAN:
- Confirm that the cable is receiving internet from the router or repeater. For example, by connecting it to another device, such as a laptop.
USB dongle 3G/4G:
- Confirm that the SIM card is active and has data (MB) available.
- Confirm that the stick is working properly. For example, by plugging it into a laptop or computer and confirming that it provides internet access.
B.2. If the internet source is fine, try reconfiguring the internet connection of your managed HOMYHUB CONNECT. From the "Manage my devices" section, select your HOMYHUB CONNECT, and then select the "Change Wi-Fi password/Internet settings" option.
2 - El HOMYHUB GARAGE has lost connectivity with the HOMYHUB CONNECT. Reasons:
A) The HOMYHUB GARAGE has lost power (Light off indefinitely and Offline appears):
- Batteries are dead (If not plugged in): Change batteries or plug in with micro USB cable.
- Unplugged or power is missing: Check power outlet.
B) You have lost coverage with the HOMYHUB CONNECT (White light on steadily):
Because it's too far away, the coverage is weak, or because there's something between them. You should move your HOMYHUB CONNECT closer to your HOMYHUB GARAGE to improve the connection between them, or improve the location of your HOMYHUB GARAGE if possible.
For example, if you have your HOMYHUB CONNECT connected via Ethernet cable, try changing it to WiFi configuration and bringing it closer to the HOMYHUB GARAGE, through the "Manage my devices" section, your HOMYHUB CONNECT profile, option "Change Wi-Fi password or internet settings" and there the App wizard will guide you step by step.
If your HOMYHUB CONNECT is connected via Wi-Fi or a 3G/4G SIM, remember that from "Manage my devices," you can also view the Wi-Fi or 3G/4G data signal quality your CONNECT is receiving. This way, you can relocate your HOMYHUB CONNECT as close to the GARAGE as possible. When you refresh/update the detailed management screen for your CONNECT, you'll always see the connection quality in real time. And if you need to change its internet settings, you can also do so from there.