---
title: I can't pair my camera, I get an error. What can I do?
description: Is your Tapo camera not connecting to HOMYHUB? Check your connection, credentials, and characters. If the error persists, contact us with the requested information.
---

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# I can't pair my camera, I get an error. What can I do?

Please check:

- That the camera is on and connected to the internet from the TP Link Tapo App.
- That the credentials included when linking/connecting the camera to your HOMYHUB account were those of “Camera Account” and not “Tapo App Access/Login”.
- That the “Camera Account” credentials (username and password) do not contain any special characters (such as “, @, \\, /, | or spaces).

If everything is correct, please contact us at hola@homyhub.com and provide us with the following information:

\- Model and MAC number of the camera.

\- MAC number of the HOMYHUB CONNECT.

\- Send us a screenshot of the message/error the app displays when trying to pair the camera.

\- Are the camera and CONNECT connected to the same router/network?

 

Additionally, please keep your camera on and connected to the Internet.

 

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